• Deli Department Manager

    Job Locations US-WI-Verona
    Requisition Post Information* : Posted Date 3 weeks ago(11/22/2019 3:19 PM)
    Requisition ID
    Category (Portal Searching)
    Store Leadership
    Location : Name
  • Job Summary

    Job Title:                 Deli Manager

    FLSA Status:            Salary

    Reports To:              Store Director/Deli Department Director


    Responsible for working closely with all Deli associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Deli department operations, to include but not limited to: labor, accurate pricing, stock levels, merchandising, and guest service.

    Job Description


    • Leads, coaches, teaches, and reinforces Festival culture, guest service, and performance expectations to all Deli associates
    • Maintains adequate staff levels by interviewing applicants and extending job offers to qualified candidates
    • Ensures team gets proper training
    • Finalizes and approves weekly work schedule for Deli associates
    • Documents violations of company policies/procedures by Deli associates and conducts appropriate corrective action, up to and including termination
    • Answers questions and provides guidance to all Deli department associates
    • Implements new standards and store policies
    • Conducts “Huddle Ups” for all deli employees stating new policies or things needed to be worked on
    • Prepares coaching sessions, performance reviews, event notes, training checklists, and store sales
    • Checks email three times daily, looking for important items
    • Ensures all department standards are being met in the Deli department
    • Observes the sales floor and back stock conditions; takes corrective action to correct areas of opportunity
    • Places an order for items needed
    • Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
    • Communicates and works cooperatively with Store Director, Deli Director, other Department Managers and Deli associates to maintain standards and exceed guest expectations
    • Oversees all aspects of the department and that they are running smoothly
    • Fulfill special orders, or delegate an employee to execute them
    • Ensures correct signage is represented throughout the department
    • Makes sure entire department is faced and full at all times, containing no holes
    • Ensures cleanliness of entire Deli department
    • Provides excellent services to all guests
    • Assists guests with finding items that they are looking for on and off the sales floor
    • Takes orders and other special requests
    • Answers the telephone and assists guests using proper phone etiquette
    • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
    • Assists all Deli associates with daily responsibilities while leading by example
    • Develops Assistant Manager and/or Department Leads to prepare for advancement opportunities and maintains the standards of the department
    • Contributes to the overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
    • Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues
    • Required to maintain food safety logs and verification and compliance of Department food safety logs
    • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm 
    • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
    • Other duties as assigned. 

    To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    • High School Education or equivalent combination of education and experience
    • Understands being in a leadership role and how to motivate a team of individuals
    • Must possess great oral and written communication skills
    • Knowledge of technology and the use of a computer
    • Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
    • Ability to deal tactfully and effectively with guests and all personnel
    • Knowledge and understanding of all safety requirements and company safety policies
    • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, mixers, blaster, chiller, and cook and holds
    • Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)


    • Stand in one place for a long period of time, bend, stoop, and kneel regularly
    • Full range of upper body motion
    • Lifting up to 50 pounds on a frequent basis
    • May be exposed to extreme temperatures


    • The Deli Manager is a full time salaried position. The typical shift to be worked will include weekends, weekdays, and holidays (time of shift is subject to change based on needs of each store). The Deli Manager is also required to work one night a week, and one late night per month.


    Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company


    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all.  We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents.  Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Don't see what you're looking for or not ready to apply? You can submit your resume for general consideration to one of our talent pools for future opportunities with Festival Foods.