Lead Online Shopper (part-time)

Job Locations US-WI-Eau Claire
Requisition Post Information* : Posted Date 1 month ago(9/9/2020 11:47 AM)
Requisition ID
2020-16752
Category (Portal Searching)
Store Associate
Location : Name
Eau Claire - Mall Drive

Job Summary

 

Job Title:             Lead Online Shopper (part-time)

FLSA Status:       Hourly

Reports to:         Guest Services Manager

 

Shop for our Online Grocery Guest while providing only the best quality product in an organized and efficient manner. The Lead Online Shopper (part-time) will primarily be responsible for picking orders while demonstrating Festival’s core values, purpose, priorities and performance standards in this role to grow sales.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ability to work with all departments to communicate expectations
  • Actively coach, teach and mentor a small team of associates that touch each department in the store
  • Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes, both written and verbal
  • Assist with writing associate schedules while ensuring department is meeting OSAT and Labor goals
  • Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
  • Offers suitable substitutions that make sense when items are out-of- stock. Record the reason for the out of stock on the hand held device
  • Relays order information to guests as needed
  • Assist with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle while informing guest of any order modifications and offering a surprise and delight to guests
  • Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies
  • Provide in-store and online support for guest inquiries as they relate to Online Grocery
  • Report pricing, item location, and incorrect temperature discrepancies to appropriate parties
  • Maintains professional appearance at all times
  • Utilize time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
  • Ability to work independently and make sound decisions based on the information provided
  • Communicated effectively with Online Shoppers, Guest Services Leadership and Store Leadership
  • Understand how to navigate and troubleshoot the online website
  • Flexibility in daily activities; will be tasked with unplanned duties and will need to adjust quickly
  • Potential additional tasks as assigned
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

 

QUALIFICATIONS:

  • Successfully obtain a liquor license
  • Excellent verbal and written communication skills
  • Self-starter with ability to work with minimal supervision
  • Proficient in Microsoft Office, including Outlook, Excel, and Word

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Must work in hot and cold environments
  • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
  • Ability to bend, kneel and stand for extended periods of time
  • Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

 

 

WORK SCHEDULE

The Lead Online Shopper is an hourly part-time position (less than 28 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

 

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

Friendly associates and clean stores! Those are just two things we take great pride in every day at Festival Foods, but especially during this unprecedented time.  As an essential business, we are deeply committed to supporting our communities while continuing to maintain a safe environment for all guests and associates.

 

 

keywords: #ind2020 retail food service grocery stocker associate customer service 3rd shift morning   hiring immediately  temporary  front end cashier  fast paced  fast food restaurant

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