Cafe Lead

Job Locations US-WI-West Allis
Requisition Post Information* : Posted Date 1 week ago(2/19/2021 1:00 AM)
Requisition ID
Category (Portal Searching)
Store Leadership
Location : Name
West Allis

Job Summary

Festival Foods is growing in West Allis with a new store opening this May!  


New Store Location: 11111 W. Greenfield Ave, West Allis WI

Job Title:         Café Lead

FSLA Status:    Hourly

Supervisor:     Café Manager


Responsible for working closely with café associates in an effort to ensure an enjoyable shopping experience is consistently delivered and all company policies and procedures are being upheld. Assists Café Manager by contributing to store sales and profitability by effectively managing all aspects of the café operations (Caribou coffee, pizza, Asian cuisine and popcorn).


Job Description


  • Assists Café Manager with achieving labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
  • Assists Café Manager by overseeing all aspects of café gross profit goals, planning and shrink control
  • Leads, coaches and reinforces Festival culture, guest service and performance expectations for all café associates
  • Assists the Café Manager with training of new associates
  • Provides guidance to café associates and leads by example
  • Encourages teamwork through daily operations and ensures all department standards are met
  • Works alongside café associates and ensures the success of daily operation
  • Provides excellent guest service by locating and recommending café Caribou coffee, pizza, Asian cuisine or popcorn
  • Ensures correct signage is represented throughout the café
  • Observes sales floor and back stock conditions; takes action to correct areas of opportunity
  • Assists with maintaining appropriate inventory levels and ensures accurate pricing on products received and sold
  • Places orders with various vendors for special orders and holidays, utilizing item movement as needed
  • Collaborates with Café Manager to ensure high quality product and service to drive growth in sales
  • Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
  • Assists all café associates with daily responsibilities while leading by example
  • Contributes to overall cleanliness of the  café by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed
  • Assist Café Manager with associate timekeeping and accuracy.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent oral and written communication skills
  • Knowledge of Microsoft programs and the ability to learn café technology
  • Preferred knowledge of the retail food business
  • Ability to make timely and effective decisions
  • Ability to deal tactfully and effectively with guests and all personnel
  • Knowledge and understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
  • Proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers



  • Stand in place for a long period of time, bend, stoop, and kneel regularly
  • Full range of upper body motion
  • Lifting up to 50 pounds on a frequent basis


  • The Café Lead is a full-time, hourly position
  • This position may work a variety of shifts including days, nights, weekends, and holidays based on what business dictates



At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.


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