Grocery and Frozen/Dairy Manager

Job Title:                 Grocery and Frozen/Dairy Department Manager    

FLSA Status:           Salary

Reports To:             Store Director/Department Director

Works closely with all Grocery and Frozen/Dairy associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service

Frozen Food & Dairy Department Leaders guide a team of Associates who showcase a wide variety of the best frozen and dairy products while simultaneously providing Festivals high standard of guest service.

Our Grocery Department Leaders oversee associates that are the experts on in-stock items while showcasing all the different selections Festival has to offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, coaches and reinforces Festival culture, guest service, and performance expectations to all Grocery and Frozen/Dairy associates
• Trains new Grocery and Frozen/Dairy associates, and re-train and coaches as necessary
• Writes and conducts performance reviews of Grocery and Frozen/Dairy associates
• Documents violations of company policies/procedures by Grocery and Frozen/Dairy associates and conducts appropriate corrective action, up to and including termination
• Answers questions and provides guidance to all Grocery and Frozen/Dairy department associates
• Has a strong desire to grow his/her leadership skills and actively pursues ways to become a better servant leader  
• Ensures all department standards are being met in the Grocery and Frozen/Dairy department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively with Store Director, Grocery and Frozen/Dairy Directors/Supervisors, other Department Managers, Grocery and Frozen/Dairy associates to maintain standards and exceed guest expectations
• Provides excellent services to all guests
• Assists guests with finding items they are looking for
• Takes orders and other special requests
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Thorough knowledge of the retail food business is strongly preferred
• Ability to deal tactfully and effectively with guests and all personnel
• Ability to make timely and effective decisions
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
• Proficient knowledge of Microsoft Office. More specifically, Outlook, Word and Excel is required
• Thorough understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.  Also requires proper training and knowledge of the following equipment/procedures:  hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Standing for extended periods of time
• Lifting up to 50 pounds on an occasional basis
• Frequent exposure to extreme temperatures

WORK SCHEDULE

The Grocery and Frozen/Dairy Manager is a salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all.  We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents.  Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.