Lead Online Shopper (Click N Go)

Shop for our Online Grocery Guest while providing only the best quality product in an organized and efficient manner. The Online Shopper will primarily be responsible for picking orders while demonstrating Festival’s core values, purpose, priorities and performance standards in this role to grow sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Ability to work with all departments to communicate expectations
2. Actively coach, teach and mentor a small team of associates that touch each department in the store
3. Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes, both written and verbal
4. Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
5. Offers suitable substitutions that make sense when items are out-of- stock. Record the reason for the out of stock on the hand held device
6. Relays order information to guests as needed
7. Assist with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle while informing guest of any order modifications and offering a surprise and delight to guests
8. Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies
9. Provide in-store and online support for guest inquiries as they relate to Online Grocery
10. Report pricing, item location, and incorrect temperature discrepancies to appropriate parties
11. Maintains professional appearance at all times
12. Utilize time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
13. Ability to work independently and make sound decisions based on the information provided
14. Understand how to navigate and troubleshoot the online website
15. Flexibility in daily activities; will be tasked with unplanned duties and will need to adjust quickly
16. Potential additional tasks as assigned
17. Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS:

• Successfully obtain a liquor license
• Excellent verbal and written communication skills
• Self-starter with ability to work with minimal supervision
• Proficient in Microsoft Office, including Outlook, Excel, and Word

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Must work in hot and cold environments
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to bend, kneel and stand for extended periods of time
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

WORK SCHEDULE

The Online Shopper is an hourly position that may be part-time (less than 28 hours per week) or full-time (38-40 hours per week).  The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in over 20 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.