Guest Services Assistant Department Manager PM - Northland

Location : Name Appleton - Northland
Requisition ID
Requisition Post Information* : Posted Date
2 months ago(3/22/2024 4:25 PM)
Category (Portal Searching)
Store Leadership

Job Summary

Job Title:                                Guest Services Assistant Manager - PM  

Status:                                   Hourly

Reports To:                          Guest Services Manager


Responsible for assisting the Guest Services Manager in leading the total guest service operations, specifically during the afternoon and evening hours. 

Job Description


  • Maintain Festival Foods culture within the store
  • Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis
  • Responsible for assisting in developing associates
  • Supervise all associates within the Guest Services Department
  • Facilitates Bagger Training
  • Assists in managing department productivity and labor daily to meet the need of the business while achieving target goals
  • Ensure that all loss prevention policies and procedures are in effect at all times
  • Responsible for maintaining all safety programs to ensure a safe work environment
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Perform other duties as assigned



To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Education or equivalent combination of education and experience
  • 1 year Grocery experience preferred with 6 months in a Customer Service Representative or equivalent leadership position
  • Knowledge of customer service operations and must be able to make timely and effective decisions
  • Ability to deal tactfully and effectively with guests and all associates
  • Strong organizational, oral and written communication skills and the ability to lead a diverse team in a fast paced environment
  • Strong teamwork skills with the desire and ability to educate and train others
  • Thorough understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
  • Must be available to work 3-4 evenings each week (typically 12pm-8pm)



The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. 
  • This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product.  Requires the ability to perform repetitive tasks for prolonged periods of time.
  • Working conditions consist primarily of a temperature-controlled environment.  The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary. 



The Guest Services Assistant Manager - PM is an hourly position.




Company Overview

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Here are a few of the ways we support our associates:
• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.


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