Operations Manager

US-WI-De Pere | US-WI-Appleton
2 weeks ago
Requisition ID
Category (Portal Searching)
The Marq
The Marq at French Road

Job Summary

Job Title:                             Operations Manager at The Marq

FLSA Status:                      Salary

Reports To:                        Assistant General Manager


The Operations Manager’s main responsibility is to assist in the leadership of the banquet & catering department. Responsible for long and short term planning and day-to-day operations of the Marq’s Banquet and Catering divisions.  Recommends policy and procedural changes; implements and monitors department’s budget and manages expenses within approved budget constraints.

Job Description


  • Responsible for day to day catering operations, including food and beverage services.
  • Greet all guests, assist them in any way, and maintains standards of guest service established by The Marq
  • Handle all customer concerns personally and directly
  • Bring guests on site tours and explain sales
  • Develops, maintains, and monitors catering.
  • Attend department head and function sheet meetings to provide insight of problems and follow through with suggested changes
  • Coordinate functions and any changes as compared to daily catering function sheets
  • Analyze date and maintain operating procedures to achieve The Marq’s budgeted financial goals
  • Devise and implement cost controls to assist with sales forecasting and labor control
  • Perform inventory of banquet equipment and determine what should be repaired, replaced, and/or purchased
  • Ensure the efficient operation of catering functions by coordinating and providing direction to catering associates
  • Create marketing campaigns, promote The Marq by meeting with other businesses
  • Hire, terminate, schedule, coach, complete time-off requests, and perform development appraisals.
  • Set up staff training program including: department orientation, teamwork concept, organization of equipment, organization of operational procedures, and emergency procedures
  • Prepare all necessary reports and payroll sheets correctly and on time
  • Other duties as assigned


  • Previous supervisory, sales, and/or event coordination experience in hospitality operations
  • Knowledge of various types of equipment and service styles
  • Strong communication skills: verbal and written
  • Maintain a polite, positive, and attentive attitude at all times
  • Maintain a sanitary and orderly work area at all times
  • Responsible for: cleanliness and organization of all storage areas and banquet rooms, maintenance and storage of banquet furniture, upkeep and care of all audio-visual equipment and set-up aids, organization and appearance of all banquet rooms, set up of outdoor functions
  • Adhere to all of The Marq’s security procedures to ensure guest safety
  • Prohibit conduct that would cause injury or danger to guests or staff members
  • Be on the floor supervising when functions are in progress to ensure proper service and customer satisfaction
  • Keep all food and beverage at proper temperature
  • Ensures sufficient levels of stock and assists with ordering and inventory of bar products
  • Report immediately all damages, lost or stolen property, misconduct of employees, and unhappy guests to the director of catering
  • Maintain department to meet or exceed all state and local health regulations
  • Proficient with a computer, additional POS and catering software experience preferred 


  • Vision with or without the help of eyewear
  • Sense of hearing required
  • Ability to stand and walk for most of shift (walk approximately 10 miles per shift)
  • Bend, stoop, reach, lift
  • Lift & carry up to 60 pounds and push carts of up to 200 pounds
  • May be outdoors to assist clients with materials or supplies, or to service an outdoor event
  • Ability to serve tables when necessary
  • High stress levels
  • Often required to work rapidly within time constraints; must be able to change activities quickly and frequently
  • Valid driver's license, with reputable record
  • Math and calculator skills required
  • Ability to become CPR & First Aid trained
  • Ability to obtain any government required license or certificate 


The Operations Manager is a salaried position scheduled mornings, afternoons, evenings, weekends, and holidays. The Marq functions 365 days a year, 24 hours a day. All management and employees must acknowledge this and be aware that, at times, it may be necessary to move an employee from his/her accustomed shift as business demands.


Festival Foods serves guests in over 25 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Don't see what you're looking for or not ready to apply? You can submit your resume for general consideration to one of our talent pools for future opportunities with Festival Foods.