Catering Lead

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Title:             Deli Catering Lead                      

FLSA Status:       Hourly

Reports To:         Deli Manager

Deli associates have the opportunity to improve the breakfast, lunch, and dinner tables of our guests by providing a wide variety of delicious meal options. The Catering Lead's main responsibility is to prepare food for all guest orders for pick-up and delivery. They will also be responsible for directing any staff that is to go out to a destination that is to be catered.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent services by practicing the Boomerang Principle
• Assist guests with finding items they are looking for on or off the sales floor
• Receives, prepares, and fulfills guest orders and other special requests 
• Provides excellent guest services by professionally answering Deli Department telephone
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli Manager errors, and order complications
• Resourcefully and effectively manages issues related to foot shortages, food preparation errors, and order complications
• Ensures comapny food safety and sanitation prodeures are met at all times
• Knowledge of cooking procedures, kitchen equipment, work surfaces and overall kitchen according to cleaning schedules and procedures
• Maintains food safety logs
• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• WI Certified Food Manager License preferred
• Passion for service and uncompromising desire to serve the highest quality of food
• Strong written and verbal communication skills
• Reading and math skills required
• Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lifting and carrying up to 60 pounds on an occasional basis and push carts of up to 200 pounds
• Full range of upper body motion
• Ability to stand for most of shift
• Ability to handle high stress levels
• Must be able to work at a fast pace
• May be exposed to extreme temperatures

WORK SCHEDULE

• The Catering Lead is a hourly position
• The shift to be worked will vary, including weekdays, weekends, and holidays

WHY YOU'LL LOVE IT HERE: