Ecommerce Manager

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Title:         Ecommerce Manager

FLSA Status:    Salary

Reports To:     Ecommerce Director

Festival Foods is seeking an Ecommerce Manager to join our Marketing team. This is a great opportunity for someone to lead the online guest experience, optimize the in-store shopper app, manage the day-to-day of our Ecommerce vendors and display products and offering on our website with the goal of increasing sales. This is a trusted member of the team that will play a major role in data integrations, product merchandising and staying abreast of competition. We are seeking an individual who shops online frequently, has business acumen of the ecommerce space and has a proven record of strategic thinking. The position is responsible for the guest website & app and in-store shopper app. The Ecommerce Manager is responsible for extending the in-store guest experience to our online shopper.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages day to day ecommerce experience across our curbside pick up, grocery delivery, cake ordering and gift card program
• Oversees relationships with vendors to identify enhancements that save time, increase profitability and improve sales
• Manages the accuracy of ecommerce product popularity and categorization
• Oversees product images and descriptions
• Leads the science behind displaying products or offers with the goal of optimizing the online path to purchases and product searches within the Freshop platform
• Stays relevant in the ecommerce space by identifying shopper trends and understanding vendor capabililities
• Facilitates, plans and executes promotional programs with merchandising vendors
• Assists with technical support for our delivery program
• Cultivates new and maintains existing relationships with ecommerce delivery partners
• Effectively communicates ecommerce related information between vendors, end users (guest and internal associates)

Guest Experience (Website & App)

• Uses analytics and best practices to optimize the website and guest app experience to increase basket size and improve guest experience
• Tests, implements and manages all new UX features on the website and in the app
• Improves product assortment in navigation, search and product availability
• Uses independent judgement and decision making to provide service and technical support for ecommerce guests

In-Store Shopper App

• Works with our ecommerce vendors to identify time saving initiatives in the UX in-store shopper app
• Manages guest payment integrations (ie: Payeezy, SNAP and Stripe)
• Communicates new enhancements or technology to in store associates and conducts training as needed in person or via WebEx
• Manages product walk-path for accurate product location

Additional:

• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team: Other duties as assigned

QUALIFICATIONS

• 5+ years of ecommerce experience is required
• Bachelors or Associates degree in Business, Communication, Marketing, Information Technology or related field preferred
• 3+ years of experience with tracking and evaluating statistics, utilizing web analytics tools such as Google Analytics
• Proficiency in multiple ecommerce platforms
• Exceptional attention to detail
• Possess a high level of technical knowledge and skill
• Technical writing skills; the ability to summarize digital enhancements and complex technical issue to associates at all levels
• Ability to take ownership of a problem and see it through to completion
• Ability to take the initiative to stay abreast to changes and trends within ecommerce
• Demonstrated ability to work independently and is a self-starter; can identify opportunities and execute solutions
• Some travel required

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Sitting at a computer 90% of the time
• Bending, stretching, and occasional lifting of up to 50 lbs. is required
• Professional presence and proper phone etiquette is required
• Flexible schedule

WORK SCHEDULE

This is a salaried, full time position. Given the 24/7 nature of online shopping, this position may work irregular hours and as needed, must be available nights, weekends and holidays to handle any issues that may arise. 

WHY YOU'LL LOVE IT HERE: