ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ability to collaborate with all departments and communicate expectations
- Actively coach, teach and mentor a small team of associates on Click N Go procedures
- Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes
- Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
- Offers suitable substitutions that make sense when items are out- of- stock; document the reason for the out of stock item on hand-held device
- Assists with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle
- Informs guest of any order modifications and offering a surprise and delight to guests
- Maintains organization and cleanliness of the Click N Go area, including staging areas in compliance with company procedures and policies
- Provides in-store and online support for guest inquiries as they relate to Click N Go
- Reports pricing, item location, and incorrect temperature discrepancies to appropriate departments
- Utilizes time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
- Ability to work independently and make sound decisions based on the information provided
- Understand how to navigate and troubleshoot the online website
- Flexibility in daily activities; will be tasked with unplanned duties and will need to adjust quickly
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
QUALIFICATIONS:
To perfrom this job successfully, an individual must be able to perfrom each essential job duty satisfactorily. The requirements listed below are respresentative of the knowledge, skills, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilites to perform the essential functions.
- Successfully obtain a liquor license
- High school education or equivalent combination of education and experience
- Ability to deal tactfully and effectively with guests and all associates
- Excellent verbal and written communication skills
- Self-starter with ability to work with minimal supervision
- Proficient in Microsoft Office, including Outlook, Excel, and Word
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
- Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
- Ability to bend, kneel and stand for extended periods of time
- Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials
WORK SCHEDULE
The Lead Online Shopper is a full time hourly position (38-40 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays.
