IT Systems Manager

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Title:             IT System Engineer Manager

FLSA Status:       Salary

Reports To:         Sr Dir of IT

We are looking for a self-motivated and hands-on IT Systems Manager to join the talented IT Department at Festival Foods. The IT System Engineer Manager leads a gifted team of 5 System Engineers who are responsible for Festival’s enterprise servers, storage, backup\recovery, patch management, data center management and enterprise monitoring across our 55 locations (and growing) in WI.

• The IT System Engineering team is responsible for enterprise servers, storage, backups\recovery, patch management, enterprise monitoring and data center management along with management of our Azure environments.

• Ensure quality control throughout the lifecycle of assigned technology (backups\recovery, availability, monitoring, patch management, configuration management, system documentation, adheres to relevant corporate policies, capacity planning and 3-year roadmap.)
• Manage both strategic initiatives and day-to-day IT operations.
• Provide hands-on leadership, supporting day-to-day technical issues and facilitate technical design sessions.
• Engage with key stakeholders to understand customer needs within the organization and use this information to influence technology backlog, budgets, and technology roadmaps. 
• Develop and maintain processes, policies, standards, systems, and measurements that help the organization to effectively manage the technology portfolio both daily and long-term with regards to cost, control, risk, compliance, and business performance objectives.

• Focus on Associate and team development - coach, train, and mentor a team of highly technical engineers.

• Evaluate, analyze and recommend new technologies and vendor products relating to existing and future business requirements.
• Responsible for projects initiated by the System Engineering team. Ensuring the scope is clearly defined, there is an appropriate level project plan, publish regular updates and maintain status updates.
• Develop an action plan to address technology health scorecard gaps based on business and team priorities.
• Responsible for managing team's technical backlog and capacity plan.
• Participate in on-call rotation, ensuring proper resolution to escalated issues.

• Maintain a comprehensive technology roadmap and socialize with key stakeholders regularly.

• Provide input into annual plans and budgets, ongoing spending alignment, and proposing and implementing changes as appropriate.

QUALIFICATIONS

• Bachelor's degree or equivalent in professional experience.
• Effective team builder
• Strong problem solving and general analytical skills.
• Strong understanding and enthusiasm for emerging technologies.
• Excellent communication skills both written and verbal.
• Understanding of operational best practices, configuration management, and security controls.

EXPERIENCE

• Ten (10) or more years of IT System Engineering experience.

• Five (5) or more years of people leadership experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The IT Systems Manager is a full-time, salaried position. Will be required to provide on call support (weekends and holidays), and occasional travel as needed.
• Sitting/Standing at a computer 80% of the time.
• Bending, stretching, and occasional lifting of up to 30 lbs. is required.

WHY YOU'LL LOVE IT HERE: