ESSENTIAL DUTIES AND RESPONSIBILITIES
- Creates engaging, memorable experiences through recognizing and reacting to guests needs
- Receives, prepares, and fulfills guest orders and other special deli requests
- Ensures high standard quality control by inspecting, rotating, maintaining proper temperatures, and replenishing all deli products on display
- Takes and executes special orders and requests
- Answers the telephone and assists callers using proper phone etiquette
- Addresses guest concerns with prep and kitchen made items, and resolves issues when a guest is not satisfied with the service or product received
- Ensures all production standards are being met in the Deli Kitchen
- Fills the knee knockers, heat and eat sections, tray and dip wall, and all special orders
- Ensures that temperatures are being taken on hot bar and salad bar
- Recipe control
- Monitors dates and freshness of every product
- Shrinks the items that are outdated
- Ensures that products are dated and initialed in the cooler/freezer
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas including shelves and sales floor as needed
- Required to maintain food safety logs
- Ensures all quality standards are being met, including quantity expectations at 100% at 10 am and 5 pm
- Fulfils Special Orders by following Special Order Tray Building Procedures
- Produces Step by Step Dinners by following detailed recipes
- Other duties as assigned
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Education or equivalent combination of education and experience
- Must be food safe certified (an actual food safety certification)
- Ability to motivate a team of individuals
- Ability to deal tactfully and effectively with guests and all personnel
- Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
- Complete understanding of all safety requirements and company safety policies
- Must posses the ability to apply on-the job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler, mixer, grinder, oven, and sham
- Knowledge of the retail food business, thorough knowledge of perishable department operations, and must be able to make timely and effective decisions
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Standing for a long period of time, bending, stooping, and kneeling regularly
- Full range of upper body motion
- Lifting up to 50 pounds on a frequent basis
- May be exposed to extreme temperatures
WORK SCHEDULE
- Kitchen Production Clerk is an hourly position - schedule will vary and may include weekdays, weekends, and holidays.
