ESSENTIAL DUTIES AND RESPONSIBILITIES
- The IT System Engineering team is responsible for enterprise servers, storage, backups\recovery, patch management, enterprise monitoring and data center management along with management of our Azure environments.
- Ensure quality control throughout the lifecycle of assigned technology (backups\recovery, availability, monitoring, patch management, configuration management, system documentation, adheres to relevant corporate policies, capacity planning and 3-year roadmap.)
- Manage both strategic initiatives and day-to-day IT operations.
- Provide hands-on leadership, supporting day-to-day technical issues and facilitate technical design sessions.
- Engage with key stakeholders to understand customer needs within the organization and use this information to influence technology backlog, budgets, and technology roadmaps.
- Develop and maintain processes, policies, standards, systems, and measurements that help the organization to effectively manage the technology portfolio both daily and long-term with regards to cost, control, risk, compliance, and business performance objectives.
- Focus on Associate and team development - coach, train, and mentor a team of highly technical engineers.
- Evaluate, analyze and recommend new technologies and vendor products relating to existing and future business requirements.
- Responsible for projects initiated by the System Engineering team. Ensuring the scope is clearly defined, there is an appropriate level project plan, publish regular updates and maintain status updates.
- Develop an action plan to address technology health scorecard gaps based on business and team priorities.
- Responsible for managing team's technical backlog and capacity plan.
- Participate in on-call rotation, ensuring proper resolution to escalated issues.
- Maintain a comprehensive technology roadmap and socialize with key stakeholders regularly.
- Provide input into annual plans and budgets, ongoing spending alignment, and proposing and implementing changes as appropriate.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor's degree or equivalent in professional experience.
- Effective team builder
- Strong problem solving and general analytical skills.
- Strong understanding and enthusiasm for emerging technologies.
- Excellent communication skills both written and verbal.
- Understanding of operational best practices, configuration management, and security controls.
EXPERIENCE
- Ten (10) or more years of IT System Engineering experience.
- Five (5) or more years of people leadership experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The IT Systems Manager is a full-time, salaried position. Will be required to provide on call support (weekends and holidays), and occasional travel as needed.
- Sitting/Standing at a computer 80% of the time.
- Bending, stretching, and occasional lifting of up to 30 lbs. is required.
