Meat Service Counter Manager

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Title: Meat Service Counter Manager
Reports To: Meat Department Manager

As the Meat Service Counter Manager, you'll be the go-to expert for fresh meat and seafood—blending hands-on food service with associate development. You’ll coach a team of sales associates to serve up specialty cuts and meal solutions with speed, safety, and a smile. From maintaining a clean, well-stocked counter to leading by example in customer service and team development, you’ll ensure a smooth, standout experience for every guest.

If you’ve worked in fast food, grocery, or any kind of food service role—and you’re ready to grow your career in retail leadership—this could be your perfect next step.

What You'll Do:

As a Meat Service Counter Manager, you will: 

• Coach, train, and support the Meat Service Counter team—setting clear expectations, coaching daily performance, and creating a culture of excellent guest service and accountability.

• Create and manage weekly schedules to ensure appropriate coverage across all shifts while balancing labor goals and individual availability.

• Work side-by-side with the team to package, label, and merchandise products in the service case—maintaining consistent quality, freshness, and visual appeal.

• Maintain clean, organized, and food-safe workspaces by following daily standards for sanitation, restocking supplies, and ensuring all team members follow proper cleaning procedures.

• Monitor product rotation, case presentation, and temperature logs to ensure food safety and compliance with all company policies.

• Communicate with the Meat Department Manager regarding associate performance feedback, and overall department execution.

• Ensure proper inventory of packaging materials and counter supplies—replenishing as needed to keep operations running smoothly.

• Lead by example behind the counter and on the sales floor, modeling safe equipment use, high service standards, and teamwork during busy shifts.

• Teamwork: Perform other duties as needed to support the team.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

What We're Looking For: 

To excel in the Meat Service Counter Manager role, you should have: 

• Ability to deal tactfully and effectively with customers and all personnel
• Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
• Complete understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler
• Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Must have WI Certified Food Manager License (Festival to reimbursement)

Physical Demands and Work Environment:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Standing for extended periods of time
• Lifting up to 80 pounds on an occasional basis
• Frequently near moving machinery
• Occasional exposure to extreme temperatures

WORK SCHEDULE

The Meat Service Counter Manager is a full-time position. The work schedule may include mornings, afternoons, weekends, and holidays, with the flexibility to work evenings or overnight as needed

WHY YOU'LL LOVE IT HERE: