• Assistant Banquet & Catering Manager

    Job Locations US-WI-De Pere | US-WI-Appleton
    Requisition Post Information* : Posted Date 2 weeks ago(8/6/2018 11:59 AM)
    Requisition ID
    2018-6793
    Category (Portal Searching)
    The Marq
    Location : Name
    The Marq at French Road
  • Job Summary

    Job Title:                                Assistant Banquet & Catering Manager at The Marq

    FLSA Status:                          Salary

    Reports To:                           Operations Manager

     

    The Assistant Banquet & Catering Manager's main responsibility is to assist the operations team in the execution of events both on and off site. Responsible for executing The Marq day-to-day operations of the Banquet/Catering/Cafeteria divisions.

    Job Description

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Responsible for day-to-day catering operations, including food, beverage, and cafeteria services.
    • Greet all guests, assist them in any way, and maintains standards of guest service established by The Marq
    • Handle all customer concerns personally and directly
    • Develops, maintains, and monitors catering.
    • Attend department head and function sheet meetings to provide insight of problems and follow through with suggested changes
    • Coordinate functions and any changes as compared to daily catering function sheets
    • Analyze date and maintain operating procedures to achieve The Marq’s budgeted financial goals
    • Devise and implement cost controls to assist with sales forecasting and labor control
    • Perform inventory of banquet equipment and determine what should be repaired, replaced, and/or purchased
    • Ensure the efficient operation of catering functions by coordinating and providing direction to catering associates
    • Hire, terminate, schedule, coach, complete time-off requests, and perform development appraisals.
    • Set up staff training program including: department orientation, teamwork concept, organization of equipment, organization of operational procedures, and emergency procedures
    • Prepare all necessary reports and payroll sheets correctly and on time
    • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
    • Other duties as assigned

    QUALIFICATIONS

    • Previous supervisory, sales, and/or event coordination experience in hospitality operations
    • Knowledge of various types of equipment and service styles
    • Strong communication skills: verbal and written
    • Maintain a polite, positive, and attentive attitude at all times
    • Maintain a sanitary and orderly work area at all times
    • Responsible for: cleanliness and organization of all storage areas and banquet rooms, maintenance and storage of banquet furniture, upkeep and care of all audio-visual equipment and set-up aids, organization and appearance of all banquet rooms, set up of outdoor functions
    • Adhere to all of The Marq’s security procedures to ensure guest safety
    • Prohibit conduct that would cause injury or danger to guests or staff members
    • Be on the floor supervising when functions are in progress to ensure proper service and customer satisfaction
    • Keep all food and beverage at proper temperature
    • Ensures sufficient levels of stock and assists with ordering and inventory of bar products
    • Report immediately all damages, lost or stolen property, misconduct of employees, and unhappy guests to the director of catering
    • Maintain department to meet or exceed all state and local health regulations
    • Proficient with a computer, additional POS and catering software experience preferred

     

    PHYSICAL DEMANDS AND WORK ENVIRONMENT

    • Vision with or without the help of eyewear
    • Sense of hearing required
    • Ability to stand and walk for most of shift (walk approximately 10 miles per shift)
    • Bend, stoop, reach, lift
    • Lift & carry up to 60 pounds and push carts of up to 200 pounds
    • May be outdoors to assist clients with materials or supplies, or to service an outdoor event
    • Ability to serve tables when necessary
    • High stress levels
    • Often required to work rapidly within time constraints; must be able to change activities quickly and frequently
    • Valid driver's license, with reputable record
    • Math and calculator skills required
    • Ability to become CPR & First Aid trained
    • Ability to obtain any government required license or certificate

    WORK SCHEDULE

    The Assistant Banquet and Catering Manager is a salaried position scheduled mornings, afternoons, evenings, weekends, and holidays. The Marq functions 365 days a year, 24 hours a day. All management and employees must acknowledge this and be aware that, at times, it may be necessary to move an employee from his/her accustomed shift as business demands.

     

    Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

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