• Deli Kitchen Production Lead

    Job Locations US-WI-Appleton
    Requisition Post Information* : Posted Date 3 weeks ago(2/27/2019 11:32 AM)
    Requisition ID
    Category (Portal Searching)
    Store Leadership
    Location : Name
    Appleton - Darboy
  • Job Summary

    Job Title:                                 Kitchen Production Lead

    FSLA Status:                           Hourly

    Immediate Supervisor:        Deli Manager


    Provides assistance to the Deli Department Manager by working closely with all deli associates in an effort to ensure all company policies and procedures are being followed, department goals are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively managing all aspects of the deli kitchen operations, to include but not limited to: labor, expenses, stock levels, guest service, and morale.

    Job Description


    • Performs tasks as delegated by the Deli Kitchen Manager and effectively leads the Deli department in the absence of the Kitchen Manager
    • Works closely with the Salad Bar clerk, Sandwich clerk, and the Utility clerk
    • Leads, coaches, teaches, and reinforces Festival culture, guest service, and performance expectations to all deli kitchen associates
    • Trains new salad bar, sandwich, and utility associates
    • Helps Kitchen Manager write and conduct performance reviews of salad bar, sandwich, and utility associates
    • Documents violations of company policies/procedures by deli kitchen associates and conducts appropriate corrective action
    • Answers questions and provides guidance to all Deli department associates
    • Provides excellent services to all guests
    • Assists guests with finding items they are looking for on and off the sales floor
    • Takes and execute special orders and requests
    • Answers the telephone and assists callers using proper phone etiquette
    • Addresses guest concerns with prep and kitchen made items, and resolves issues when a guest is not satisfied with the service or product received
    • Ensures all production standards are being met in the Deli Kitchen
    • Makes decisions on production levels by studying weekly movement report (items sold) for salads and sandwiches
    • Fills the knee knockers, heat and eat sections, tray and dip wall, and all special orders
    • Makes sure temperatures are being taken on hot bar and salad bar
    • Recipe control
    • Be sure associates are measuring correctly
    • Makes sure recipes are being followed step by step
    • Watches dates and freshness of every product
    • Shrinks the items that are outdated
    • Products must be dated and initialed in the cooler/freezer
    • Product presentation
    • Cleanliness of kitchen
    • All areas must be cleaned and sanitized
    • Veggies must be rinsed
    • Proper glove use when using a knife with all associates
    • Dishes are clean and organized
    • Keep cooler and freezers clean and organized
    • Must be food safe certified
    • Blast chiller kept cleaned and cooling logs kept up to date
    • Communicates with other leads and managers in regards to supplies, product, and rotation
    • Assists in inventory process
    • Assists all department associates with daily responsibilities while leading by example
    • Contributes to overall cleanliness of the department by picking up, organizing and cleaning work areas, shelving, and sales floor as needed
    • Required to maintain food safety logs
    • Ensures all quality standards are being met, including quantity expectations at 100% at 10 am and 5 pm
    • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
    • Other duties as assigned


    • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions
    • High School Education or equivalent combination of education and experience
    • Understands being in a leadership role and how to motivate a team of individuals
    • Ability to deal tactfully and effectively with guests and all personnel
    • Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
    • Complete understanding of all safety requirements and company safety policies
    • Must posses the ability to apply on-the job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following
    • equipment/procedures: slicers, proper lifting techniques, trash compactor, baler, mixer, grinder, oven, and sham
    • Knowledge of the retail food business, thorough knowledge of perishable department operations, and must be able to make timely and effective decisions


    • Stand in one spot for a long period of time, bend stoop, and kneel regularly
    • Full range of upper body motion
    • Lifting up to 50 pounds on a frequent basis
    • May be exposed to extreme temperatures


    • The Deli Production Lead is a full time hourly position

    Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.


     At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all.  We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents.  Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.




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