• Human Resources Manager/Store Operations

    Job Locations US-WI-Salem
    Requisition Post Information* : Posted Date 1 month ago(12/17/2018 5:10 PM)
    Requisition ID
    Category (Portal Searching)
    Store Leadership
    Location : Name
    Lakeside Foods - Paddock Lake
  • Job Summary

    Job Title:                HR Manager/Store Operations

    FLSA Status:          Salary

    Reports To:           HR Director/HR Assistant Director/Store Director



    This position will support the Paddock Lake Store in HR (approximately 50%) and Store Operations (approximately 50%) responsibilities.  Under the direction of the HR Director (located at the Green Bay Office)/HR Assistant Director(located at the Onalaska Support Office)/Store Director; deliver all aspects of HR support to the assigned store(s) and conduct day-to-day store operations efficiently. 


    This is the perfect position for someone who is looking to develop their store leadership and Human Resources skills.  This role rarely manages from a distance but instead works alongside associates and resolve guest issues as they arise. This allows the leader to truly "learn the business", and will help them function as a true business partner in the HR role. 

    Job Description


    • Leads, coaches, teaches, and reinforces Festival culture, customer service, and performance expectations to all associates. 
    • Provides customer service to guests
      • Assists guests with finding the items they are looking for throughout the store
      • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received. 
    • Recruit candidates with the job profile and management expectations for the position
    • Identify, assess and deliver training to leaders as needed
    • Partner with Store Director and Assistant Director of Human Resources regarding employee relation issues and areas of concern
    • Provide interpretation of policies, procedures and guidelines to leaders and associates as needed
    • Utilize Talent Connections Program as a driver of talent management to get a pulse on associates overall job satisfaction, professional goals and to maintain succession planning
    • Uses turnover data as a driver to develop action plans to focus on associate retention and utilized the Exit Interview Program regularly
    • Leads recruiting, interviewing, and the onboarding process of candidates for store location
    • Keep current with new and emerging HR trends and communicate them
    • Build lasting and positive working relations with all Festival associates
    • Assist Store Director in oversight of performance management and merit process at store location
    • Assist with questions regarding company benefits
    • Assist  associates with leave administration and monitor associates leave activity
    • Conduct new hire enrollment sessions for newly hired associates
    • Review reports to ensure accuracy and coordinate all paperwork at store level
    • Review HR documents for accuracy and completeness and submit to the appropriate HR specialty in the support offices
    • Maintain store's uniform supply and laundering program
    • Coordinate Sunshine Fund gifts and Service Award distribution
    • Represent the HR department at store huddle ups, culture building meetings, and safety meetings
    • Maintain store communication bulletin boards
    • Partner with store leaders on store events such as the United Way Campaign
    • Assist with HR related duties as assigned by the Store Director or Director of Human Resources
    • Provide support to the Payroll Department by correcting timecards, entering schedules and completing payroll sign off process
    • Monitor accruals such as PTO (Paid Time Off) for associates
    • Provide new store support for all new stores within assigned market



    Organization Relationships:

    • Daily contact with all levels of store management to provide HR policy interpretation and guidance.
    • Frequent contact with Support Office Human Resource partners to gain information, work on joint projects and utilize expertise.
    • Frequent contact with in-store associates regarding store level matters.

    External Business Relationships:

    • Contact with Human Resource peers through SHRM and other organizations.
    • Contact with HR interest groups, other companies, consulting firms, and a variety of industrial associates to exchange information and keep abreast of new HR developments, best practices, and market trend


    To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A Bachelor's degree is preferred. Human Resources or Operations Management experience of at least 2 years is required. PHR is preferred. Strong knowledge required in the following:

    • Recruiting
    • Employee relations
    • Compensation & Benefit program interpretation and training
    • Strong written and verbal communication skills, including presentation skills
    • Interacting with all levels within the organization
    • Upbeat, positive, and energetic attitude
    • Excellent time management skills



    The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    • Sitting at a computer 40% of the time
    • Bending, stretching, and occasional lifting of up to 50 lbs. is required
    • Walking the store is an essential part of this role and is expected each day
    • The associate must have full range of upper body motion in order to lift stock.  Requires the ability to perform repetitive tasks for prolonged periods of time. 
    • Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment. 
    • Professional presence and proper phone etiquette is required


    The HR Manager/Store Operations is a full-time position. The work schedule will include mornings, afternoons, and some evenings.  

    Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.


    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all.  We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents.  Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.


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