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Under the direction of the Store Director and Assistant Store Director, assists day-to-day store operations efficiently.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Communicates and reinforces Festival culture, customer service, and performance expectations to store associates.
- Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when necessary
- Answers questions and provides guidance to guests and associates
- Ensures all department standards are being met in the store during assigned shift.
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Communicates and works cooperatively with Store Director, Department Managers, and associates to maintain standards and exceed guest expectations
- Oversees sanitation within the store during assigned shift.
- Provides customer service to guests.
- Assists guests with finding items they are looking for throughout the store
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Assists all department associates with daily responsibilities.
- Responsible for quality control during assigned shift. Helps ensure product safety and freshness. Must make sure customers receive the products and services they order. The Store Operations Management Intern is responsible for reporting any issues or quality defects to the Department Managers.
- The Store Operations Management Intern must make sure the workplace is safe and clean during assigned shift. This includes reviewing and enforcing all Occupational Safety standards and policies. The Store Operations Management Intern is responsible for completing and filing all incident reports and accident reports and reporting all violations.
- Other duties as assigned.
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Job Title: Meat Cutter
FLSA Status: Hourly
Reports To: Meat Manager
Responsible for working closely with all Meat Department associates to ensure that department goals are being obtained and guest needs are being met.
Job Title: Bakery Clerk
FLSA Status: Hourly
Reports To: Bakery Department Manager
Maintains stock levels in the bakery department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.
Creativity in the form of food is the name of the game in our Bakery; Festival’s bakery associates are here to enhance the special moments and occasions in our guest’s lives by providing a fun & fresh bakery assortment.
Job Title: Cart Runner
FLSA Status: Hourly
Reports To: Guest Services Manager
A Cart Runner is responsible for maintaining outstanding customer service as per company standards, gathering carts, and safeguarding company assets. Must provide prompt, friendly, reliable service to our customers by properly collecting carts, and by offering accurate location of item information
Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!
Job Title: Donut Fryer/Finisher
FLSA Status: Hourly
Reports To: Bakery Manager
Produce donuts by following recipes and department standards in order to provide guests with a variety of delicious and high-quality donuts.
Job Title: Bakery Clerk
FLSA Status: Hourly
Reports To: Bakery Department Manager
Maintains stock levels in the bakery department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.
Creativity in the form of food is the name of the game in our Bakery; Festival’s bakery associates are here to enhance the special moments and occasions in our guest’s lives by providing a fun & fresh bakery assortment.
Job Title: Cashier
FLSA Status: Hourly
Reports To: Guest Services Manager
A Cashier is responsible for maintaining outstanding guest service through efficient and courteous cashiering by processing sales quickly, reacting to guest needs and safeguarding company assets.
Job Title: Fresh Cut Clerk
FLSA Status: Hourly
Reports To: Produce Department Manager/Fresh Cut Manager
Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities.
Job Title: Pricing Clerk I
FLSA Status: Hourly
Reports To: Pricing Coordinator
Provides assistance to the Pricing Coordinator by working closely with all department managers and vendor partners in an effort to ensure all pricing policies are consistently delivered. Contributes to store sales and profitability by effectively managing all aspects of pricing department operations, to include but not limited to: price changes, ad displays, tag hanging, and item price verification.
Job Title: Bakery Clerk
FLSA Status: Hourly
Reports To: Bakery Department Manager
Maintains stock levels in the bakery department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.
Creativity in the form of food is the name of the game in our Bakery; Festival’s bakery associates are here to enhance the special moments and occasions in our guest’s lives by providing a fun & fresh bakery assortment.
Job Title: Meat Service Counter Clerk
FLSA Status: Hourly
Reports To: Meat Department Manager
Maintains stock levels in the meat department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.
Whether our guests are meal prepping, tailgating in a snowy December, hosting their summer BBQ, or prepping their Holiday ham, our Meat & Seafood Associates are their resource and expert providing exceptional service coupled with tips & tricks to ensure no matter the cut of meat, our guests feel confident to season & cook it perfectly.
Job Title: Produce Clerk I
FLSA Status: Hourly
Reports To: Produce Department Manager
Responsible for working closely with all produce associates in an effort to ensure all company policies and procedures are being followed, department goals are being obtained, and associates' needs are being met.
Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities.
Job Title: Deli Clerk
FLSA Status: Hourly
Reports To: Deli Manager
Deli Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a wide variety of delicious meal options.
Job Title: Food Court Clerk I
FLSA Status: Hourly
Reports To: Food Court Manager
Food Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a variety of delicious meal options.
Job Title: Bakery Clerk
FLSA Status: Hourly
Reports To: Bakery Department Manager
Maintains stock levels in the bakery department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.
Creativity in the form of food is the name of the game in our Bakery; Festival’s bakery associates are here to enhance the special moments and occasions in our guest’s lives by providing a fun & fresh bakery assortment.
Job Title: Wine and Spirits Clerk/Cashier
FLSA Status: Hourly
Reports To: Wine and Spirits Department Manager
Responsible for assisting the Wine and Spirits department by working closely with all Wine and Spirits associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.
Wine & Spirits Associates have the opportunity to personalize a guest’s experience by providing expertise on the best Wine & Spirits products for all occasions; from wine pairings to local craft beer flavors, these associates are ready to guide our guests to the perfect selection.
Job Title: Guest Service Representative (GSR)
FLSA Status: Hourly
Reports To: Guest Services Manager
Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping experience.
Job Title: Food Court Clerk I
FLSA Status: Hourly
Reports To: Food Court Manager
Food Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a variety of delicious meal options.
Job Title: Deli Clerk
FLSA Status: Hourly
Reports To: Deli Manager
Deli Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a wide variety of delicious meal options.
Job Title: Produce Clerk I
FLSA Status: Hourly
Reports To: Produce Department Manager
Responsible for working closely with all produce associates in an effort to ensure all company policies and procedures are being followed, department goals are being obtained, and associates' needs are being met.
Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities.