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Job Title: Guest Service Representative (GSR)
FLSA Status: Hourly
Reports To: Guest Services Manager
Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping experience.
Job Title: Frozen Food/Dairy Clerk II
FLSA Status: Hourly
Reports To: Frozen Food/Dairy Department Manager
Responsible for ensuring that all company policies and procedures are being followed and that department goals are being obtained. Contributes to store sales and profitability by effectively managing all aspects of the FF/D Department such as stock levels, inventory, and guest service.
Frozen Food & Dairy Associates showcase a wide variety of the best frozen and dairy products while simultaneously providing Festivals high standard of guest service.
At Festival Foods, we are always looking for great leaders. Those who will lead and inspire others to consistently deliver the best shopping experience to our guests. We don’t just believe in looking for great leaders though, we believe in developing them. That’s what our GOLD program is all about.
Training Opportunities at Green Bay East include the following departments: Grocery and Frozen Food/Dairy
Job Title: Cake Decorator I
FLSA Status: Hourly
Reports To: Bakery Manager
Utilizes artistic talents to create beautiful and uniquely decorated bakery items.
Cake Decorators use their artistry and imagination to create lasting impressions through bakery items for the special occasions of Festival Foods’ guests.
Job Title: Cashier
FLSA Status: Hourly
Reports To: Guest Services Manager
A Cashier is responsible for maintaining outstanding guest service through efficient and courteous cashiering by processing sales quickly, reacting to guest needs and safeguarding company assets.
Job Title: Cashier
FLSA Status: Hourly
Reports To: Guest Services Manager
A Cashier is responsible for maintaining outstanding guest service through efficient and courteous cashiering by processing sales quickly, reacting to guest needs and safeguarding company assets.
Job Title: Fresh Cut Clerk
FLSA Status: Hourly
Reports To: Produce Department Manager/Fresh Cut Manager
Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities.
Job Title: Shift Manager I
FLSA Status: Hourly
Reports to: Store Director
Under the direction of the Store Director and Assistant Store Director, assists day-to-day store operations efficiently.
Job Title: Assistant Store Director
FLSA Status: Salary
Reports To: Store Director
Responsible for assisting the Store Director with managing all phases of store operations in a manner designed to obtain maximum sales and margins, control labor, utility and other operation expenses; and to ensure that the store meets targeted projections and goals through the effective utilization of associates and resources available.
Job Title: Cake Decorator I
FLSA Status: Hourly
Reports To: Bakery Manager
Utilizes artistic talents to create beautiful and uniquely decorated bakery items.
Cake Decorators use their artistry and imagination to create lasting impressions through bakery items for the special occasions of Festival Foods’ guests.
Job Title: Cake Decorator II
FLSA Status: Hourly
Reports To: Bakery Manager
Utilizes artistic talents to create beautiful and uniquely decorated bakery items.
Cake Decorators use their artistry and imagination to create lasting impressions through bakery items for the special occasions of Festival Foods’ guests.
Job Title: Produce Evening Supervisor
FLSA Status: Hourly
Reports To: Produce Department Manger
Provides assistance to the Produce Department Manager by working closely with all Produce associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.
Produce Department Leaders Associates who provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities.
Job Title: Guest Services Assistant Manager - PM
Status: Hourly
Reports To: Guest Services Manager
Responsible for assisting the Guest Services Manager in leading the total guest service operations, specifically during the afternoon and evening hours.
Job Title: Bagger
FLSA Status: Hourly
Reports To: Guest Services Manager
The Bagger is responsible for maintaining outstanding customer service as per Company standards, bagging groceries, and safeguarding company assets. Must provide prompt, friendly, reliable service to our customers by using proper bagging techniques and by offering accurate location of item information.
Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!
Job Title: Meat Service Counter Clerk
FLSA Status: Hourly
Reports To: Meat Department Manager
Maintains stock levels in the meat department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.
Whether our guests are meal prepping, tailgating in a snowy December, hosting their summer BBQ, or prepping their Holiday ham, our Meat & Seafood Associates are their resource and expert providing exceptional service coupled with tips & tricks to ensure no matter the cut of meat, our guests feel confident to season & cook it perfectly.
Job Title: Produce Clerk I
FLSA Status: Hourly
Reports To: Produce Department Manager
Responsible for working closely with all produce associates in an effort to ensure all company policies and procedures are being followed, department goals are being obtained, and associates' needs are being met.
Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities.
Job Title: Shift Manager I
FLSA Status: Hourly
Reports to: Store Director
Under the direction of the Store Director and Assistant Store Director, assists day-to-day store operations efficiently.
Job Title: Shift Manager I
FLSA Status: Hourly
Reports to: Store Director
Under the direction of the Store Director and Assistant Store Director, assists day-to-day store operations efficiently.
Under the direction of the Store Director and Assistant Store Director, assists day-to-day store operations efficiently.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Communicates and reinforces Festival culture, customer service, and performance expectations to store associates.
- Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when necessary
- Answers questions and provides guidance to guests and associates
- Ensures all department standards are being met in the store during assigned shift.
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Communicates and works cooperatively with Store Director, Department Managers, and associates to maintain standards and exceed guest expectations
- Oversees sanitation within the store during assigned shift.
- Provides customer service to guests.
- Assists guests with finding items they are looking for throughout the store
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Assists all department associates with daily responsibilities.
- Responsible for quality control during assigned shift. Helps ensure product safety and freshness. Must make sure customers receive the products and services they order. The Store Operations Management Intern is responsible for reporting any issues or quality defects to the Department Managers.
- The Store Operations Management Intern must make sure the workplace is safe and clean during assigned shift. This includes reviewing and enforcing all Occupational Safety standards and policies. The Store Operations Management Intern is responsible for completing and filing all incident reports and accident reports and reporting all violations.
- Other duties as assigned.
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Job Title: Meat Cutter
FLSA Status: Hourly
Reports To: Meat Manager
Responsible for working closely with all Meat Department associates to ensure that department goals are being obtained and guest needs are being met.